How Can We Help?
Quick answers for backers, buyers and creators.
For Backers and Buyers
When is my card charged for a pledge?
It depends on how the campaign raises, and the campaign page says which. Most campaigns are pay at checkout: you pay once, when you back a reward, and the payment goes straight to the campaign, securely. On an all-or-nothing campaign your card is saved and charged only if the campaign reaches its goal. If it falls short, you are never charged.
What's the difference between a pledge and Get It Now?
A pledge backs the campaign. It is paid at checkout, or, on an all-or-nothing campaign, only if the campaign reaches its goal. Get It Now items are always paid when you buy them and delivered right away: downloads unlock instantly, passes arrive with a QR code, and merch ships straight to you.
Where are my rewards?
Open the private link in your confirmation email. It shows everything you got, tracking for anything that ships, and your downloads. Lost it? Use Find My Pledges and Orders on this page.
Can I change my shipping address?
Yes, until your items go to the printer or ship. Open your rewards or order page, tap Get Help, then Change My Address.
My pre-order is late. What are my options?
If a pre-order misses its ship-by date, we email you a new expected date and you can cancel for a full refund. If it still hasn't shipped by the new date, you're refunded automatically.
How do I get a refund?
Refunds are handled by the creator. Tap Get Help on your rewards or order page, then Talk to the Creator. They're asked to reply within 48 hours, and Fraction Kings follows up if they don't.
Is backing a project an investment?
No. You receive the rewards the creator describes, like merch, passes, downloads and experiences. Backing never gives ownership, profit or any financial return.
For Creators
What does it cost to launch?
Launching is free. Fraction Kings takes a 5.44% fee (a 4.44% platform fee, plus a 1% convenience fee) only on money you actually collect, plus standard card processing. No monthly fees.
When do I get paid?
Pay at checkout: your share of each pledge is yours as soon as it is paid and goes to your payout account once it is set up. All-or-nothing: pledges are charged and pay out when your funded campaign settles. Get It Now: downloads and passes pay right away, merch pays when it goes to the printer, and pre-orders pay half now and half when you add tracking. New creators wait 7 days per payout during their first 30 days or first $25K.
Who prints and ships the merch?
Our print-on-demand partners. Design it in the Merch Studio and each item is printed and shipped to your supporter automatically. No inventory, no packing.
How do I answer my supporters?
Their questions land in the Help inbox on your campaign's Kingdom dashboard. Maximus answers the common ones for you, and anything he can't handle comes to you with a 48-hour reply window.
Still Stuck?
For an order, tap Get Help on your rewards or order page. For anything else, email us.